Game Progress and Troubleshooting
Game Stuck on Downloading Screen
If your game is permanently stuck on the loading or downloading screen, unfortunately, there is no guaranteed fix. Pl...
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Privacy & Data Requests
We continue to honor all legal data requirements. If you wish to delete your account or request a copy of your data, ...
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My game is slow
The device may be overloaded if too many applications are running. Close all launched apps, restart your device, and ...
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My game crashes or freezes
The device may be overloaded if too many applications are running. Close all launched apps, restart your device, and ...
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I cannot log into the game. Help!
If the game does not load for some reason, please try the following steps, they have to help: Clear the game cacheFor...
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I've lost my game progress. How to restore it?
If your account was connected to Google Play or Apple ID, please reinstall the game and follow these steps:Open the g...
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How to save and transfer game progress to another device
Connect your game account to Google, or Apple ID to save your progress. Then, you'll be able to log into it on differ...
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