If your game is permanently stuck on the loading or downloading screen, unfortunately, there is no guaranteed fix. Please review the important details below regarding a potential workaround and the current status of the game.
Important Notice: Support and Development Has Ceased
Please Note: Active development on this game has officially ended, and no further updates, patches, or bug fixes will be released. Additionally, player support is no longer available.
How to Fix: Starting Fresh
The only known workaround to bypass this issue is to completely reset your game data and start from scratch.
- The Fix: Uninstall the game completely from your device, then redownload and reinstall it from your app store. This will generate a brand-new account and allow you to play again.
- The Catch: Please be aware that this fix is not 100% guaranteed to prevent the issue from happening again in the future. Because development has ceased, a permanent fix will not be issued.
While we understand it is frustrating to lose your progress, redecorating your Island from scratch is the only way to continue playing. Thank you for your understanding and for being a part of our community!