- The device may be overloaded if too many applications are running. Close all launched apps, restart your device, and relaunch the game.
- Make sure you use the latest version of the game.
- Check if your device software is updated to the newest version.
- Delete the game from your device and download it again from the corresponding store.
If you lose your progress after reinstalling the game, contact us from the game and specify your previous level: Open the Settings and tap the "Help and Support" button.
If the issue persists, please contact our Support Team and answer the following questions:
- What actions make the game crash or freeze?
- When have you noticed the issue (after updating the game, when reinstalling it, etc.)?