1. Plarium Support Center | Mobile Games
  2. Stormfall: Saga of Survival
  3. Payments and Purchases

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I cannot make a purchase

Troubleshoot for Android Devices

Clear the Google Play cache:

  1. Open Settings app on your device
  2. Tap Apps
  3. Select Google Play
  4. Tap Clear cache

If this doesn't help, try the following:

  1. Open Settings app on your device
  2. Tap Apps
  3. Select Google Play
  4. Tap Uninstall updates
  5. Open Google Play and log into your Google account
  6. Try to make a purchase

Troubleshoot for IOS Devices

1. Check the In-App purchases settings:

  • Go to the device's Settings app > General > Restrictions
  • Switch In-App purchases ON

2. Confirm your Apple ID in the device's Settings:

  • Close the game
  • Log out of the App Store (device's Settings app > iTunes & AppStore)
  • Start the game and try to make a purchase
  • Enter your Apple ID profile data in the window that appears
  • Confirm your purchase

3. Try different Apple IDs to proceed with payment.