Troubleshoot the issue on your own
If the troubleshooting steps below don't solve the problem, please contact our Support Team via email survival.support@plarium.com.
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Check your connectivity
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Switch off the Wi-Fi connection. Wait a few minutes, then switch it back on.
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Force stop and reopen the app or game
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Restart the device
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Update the Play Store app
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Try using an alternative payment method method