Refund Accidental, Underage or Unauthorised Purchases

All transactions are handled by the platform stores. Please contact the dedicated Support Team directly to request a refund for accidental or unauthorized purchases.

Android

Google Play processes all in-game purchases. To request a refund, please get in touch with their Support Team: Google Play Support

Here's an article on how to request a refund for a Google Play purchase: https://plrm.me/refundandroid

In case your purchase was unauthorized, please check this article on how to report unauthorized charges: http://plrm.me/392fgql

Tips on how to avoid accidental purchases: http://plrm.me/3r72YDm

Here are some tips to prevent underage purchases in the future:

• Require a password or authentication for purchases
• Set up parental controls on Google Play

iOS

Purchases made in the App Store are processed by Apple, and their Support Team is the best place to request a refund: Apple Support 

Here's an article on how to request a refund for an App Store purchase: https://support.apple.com/en-us/118223

Tips on how to avoid accidental purchases: https://support.apple.com/en-us/HT204396

Here are the articles with some tips to prevent Underage Purchases in the future:

• Ask to Buy
• Screen Time Settings