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Important Update: Legacy Mode

Lost Island: Blast Adventure has officially transitioned to a Legacy Title.

 

What does "Legacy Mode" mean?

Lost Island remains a beloved part of our history, and we want you to continue enjoying your island renovations. However, the following changes are now in effect:

  • No Manual Support: Our Player Support agents are no longer monitoring incoming tickets for this title. We are unable to provide manual assistance for gameplay, account recovery, or technical issues.
  • Maintenance Status: The game is currently in its final stable version (1.1.1011). No further content updates, new levels, or feature improvements are planned.

  • No Bug Fixes: Any existing or future technical bugs resulting from device OS updates (iOS/Android) will not be patched.

     

How do I get help now?

While our team is no longer available for direct contact, we have updated this Knowledge Base to ensure you have the tools to manage your own experience:

1. Technical & Loading Issues

If you are experiencing crashes or the game stops loading at a specific percentage:

  • Troubleshoot: Most issues can be resolved by clearing your app cache, ensuring you have at least 2GB of free storage, and restarting your device.
  • Connection: Ensure you are on a stable Wi-Fi connection, as legacy games may struggle with fluctuating mobile data.

You can find more useful information in the Game Progress and Troubleshooting section of our Knowledge Base.

 

2. Saving & Recovering Progress

We can no longer manually restore accounts. To protect your progress:

  • Always keep your game connected to your Apple ID or Google Play.
  • If you switch devices, simply log into the same social account in the game settings to sync your stars and levels.

You can learn more about saving and recovering your progress in these articles:

 

3. Purchases & Billing

Plarium Support can no longer process refunds or manually add missing currency to your account.

  • Refund Requests: All transactions are handled by the platform stores. Please contact Apple Support or Google Play Support directly to request a refund for accidental or unauthorized purchases.

You can find more information on purchases in the Coins and Purchases section of our Knowledge Base.