Stormfall: Saga of Survival has officially transitioned to a Legacy Title.
What does "Legacy Mode" mean?
Stormfall: Saga of Survival remains a beloved part of our history, and we want you to continue enjoying your adventures. However, the following changes are now in effect:
- No Manual Support: Our Player Support agents are no longer monitoring incoming tickets for this title. We are unable to provide manual assistance for gameplay, account recovery, or technical issues.
- Maintenance Status: The game is currently in its final stable version (1.15.0). No further content updates or feature improvements are planned.
- No Bug Fixes: Any existing or future technical bugs resulting from device OS updates (iOS/Android) will not be patched.
How do I get help now?
While our team is no longer available for direct contact, we have updated this Knowledge Base to ensure you have the tools to manage your own experience:
1. Technical & Loading Issues
If you are experiencing crashes or the game stops loading at a specific percentage:
- Troubleshoot: Most issues can be resolved by clearing your app cache, ensuring you have at least 2GB of free storage, and restarting your device.
- Connection: Ensure you are on a stable Wi-Fi connection, as legacy games may struggle with fluctuating mobile data.
- View Technical Guide
2. Saving & Recovering Progress
We can no longer manually restore accounts. To protect your progress:
- Always keep your game connected to Google Play / Game Center.
- View Account Sync Guide
3. Purchases & Billing
Plarium Support can no longer process refunds or manually add missing currency to your account.
- Refund Requests: All transactions are handled by the platform stores. Please contact Apple Support or Google Play Support directly to request a refund for accidental or unauthorized purchases.
- View Billing Instructions
4. Privacy & Data Requests
We continue to honor all legal data requirements. If you wish to delete your account or request a copy of your data, please write to us at privacy.support@plarium.com
We are incredibly grateful for the time you’ve spent exploring our game. While we are stepping away from active development on this title, we hope you continue to enjoy the game in its current form.
If you are looking for a new challenge, we invite you to explore our other titles: https://plarium.com/en/games/
Thank you for your understanding and for being part of the adventure.