Here are a few reasons for loading and lagging issues:
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The device may be overloaded if too many applications are running. Please close all launched Apps and restart the game.
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Your internet connection may not be running optimally, or your bandwidth may be overloaded. To solve this issue, go to your device Settings and switch off the Wi-Fi connection. Wait a few minutes, then turn it back on.
If the issue persists, contact our Support Team and specify in your report the following data:
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Device model
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Internet connection you use (e.g. Wi-Fi, 3G, or 4G wireless Internet)
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Your in-game nickname
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Screenshot of the error or what is written in the error message