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Known issues

  1. Plarium Support Center | Mobile Games
  2. Stormfall: Saga of Survival
  3. Known issues

Visual issues

Due to the following issues, some visual effects or static images are not displayed correctly. Still, they don't inf...
June 25, 2020 14:35
Votes: 36
Comments: 0

Error message “AdsProcessRewardedVideoUntrusted”

This error message appears after watching videos from the Smuggler.
July 08, 2026 12:17
Votes: 32
Comments: 0

Error message "ConnectToStore UnknownCode Store data validation failed"

This error message appears when a player tries to connect an account to Game Center or to log in to an existing account.
July 08, 2026 12:19
Votes: 27
Comments: 0

Error message “An error (500) Internal Server Error”

If you get a pop-up message while signing in to the game or in any other case, restart the game, check your internet ...
July 08, 2026 12:25
Votes: 108
Comments: 0

Two-star Torch is not displayed on the character when equipped

When equipped, the character does not show the two-star Torch.
July 08, 2026 12:28
Votes: 29
Comments: 0

Chest vanished from Locksmith’s Table

You don’t receive any notification if the looted chest appears empty upon its opening. In this case, it will be autom...
July 08, 2026 12:30
Votes: 40
Comments: 0

Error message "Code = -1001."

It is an issue on the side of Google Play.
July 08, 2026 12:31
Votes: 21
Comments: 0

Smuggler’s ads don’t load

Watching a video will be unavailable if the player was not added to the group with the ads. This is a matter on th...
June 25, 2020 14:21
Votes: 39
Comments: 0
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