Visual issues

Due to the following issues, some visual effects or static images are not displayed correctly. Still, they don't inf...
Votes: 23
Comments: 0

Error message “AdsProcessRewardedVideoUntrusted”

This error message appears after watching videos from the Smuggler. If you get it, please email us at survival.suppor...
Votes: 26
Comments: 0

Error message "ConnectToStore UnknownCode Store data validation failed"

This error message appears when a player tries to connect an account to Game Center or to log in to an existing accou...
Votes: 22
Comments: 0

Error message “An error (500) Internal Server Error”

If you get a pop-up message while signing in to the game or in any other case, please email us at survival.support@pl...
Votes: 95
Comments: 0

Two-star Torch is not displayed on the character when equipped

Please email us at survival.support@plarium.com and attach the screenshot of the issue. We will replace the broken it...
Votes: 21
Comments: 0

Chest vanished from Locksmith’s Table

You don’t receive any notification if the looted chest appears empty upon its opening. In this case, it will be autom...
Votes: 30
Comments: 0

Error message "Code = -1001."

It is an issue on the side of Google Play. We will try to find a way not to show this message in the game.
Votes: 13
Comments: 0

Smuggler’s ads don’t load

Watching a video will be unavailable if the player was not added to the group with the ads. This is a matter on th...
Votes: 25
Comments: 0