Payments
Accidental / Underage / Unauthorised purchases. iOS
It's technically impossible for us to refund payments made via the App Store.Please, contact Apple Support directly: ...
Votes: 129
Comments: 0
Accidental / Underage / Unauthorised purchases. Android
Google Play processes all in-game purchases. To get a refund for an accidental purchase, please contact Google Suppor...
Votes: 103
Comments: 0
I have Spent A-coins Accidentally
When making a purchase, you always get a pop-up with the information about the item you're going to buy. We have impl...
Votes: 422
Comments: 0
Did not Receive the Purchase. IOS
The payment processing can take some time since every transaction goes through several stages. First, it is being pro...
Votes: 113
Comments: 0
Did not Receive the Purchase. Android
The payment processing can take some time since every transaction goes through several stages. First, it is being pro...
Votes: 311
Comments: 0
Cannot Purchase. Troubleshoot for Android Devices
Clear the Google Play cache:
Open Settings app on your device
Tap Apps
Select Google Play
Tap Clear cache
If this d...
Votes: 73
Comments: 0
Cannot Purchase. Troubleshoot for IOS Devices
1. Check the In-App purchases settings:
Go to the device's Settings app > General > Restrictions
Switch In-App purc...
Votes: 15
Comments: 0
Payment Methods
For information on how to add, remove, or edit your payment method, please check the articles below.
Google Play
App...
Votes: 47
Comments: 0
Where to find purchase history?
For Android devices:1. Open the Google Play Store app 2. Tap Menu > Account3. Tap Purchase historyFor IOS devices:1. ...
Votes: 42
Comments: 0
How to change the currency?
Please check the articles below to find out more on how to change your currency:
Google Play
App Store
Votes: 68
Comments: 0