[PC/Mac] Why can't I make a payment?

Possible reasons for the payment issue:1. The bank that issued your credit card has declined the payment.It happens i...
Votes: 131
Comments: 0

Accidental / Underage / Unauthorised purchases. iOS

It's technically impossible for us to refund payments made via the App Store.Please, contact Apple Support directly: ...
Votes: 167
Comments: 0

Accidental / Underage / Unauthorised purchases. Android

Google Play processes all in-game purchases. To get a refund for an accidental purchase, please contact Google Suppor...
Votes: 149
Comments: 0

I have Spent A-coins Accidentally

When making a purchase, you always get a pop-up with the information about the item you're going to buy. We have impl...
Votes: 516
Comments: 0

Did not Receive the Purchase. IOS

The payment processing can take some time since every transaction goes through several stages. First, it is being pro...
Votes: 158
Comments: 0

Did not Receive the Purchase. Android

The payment processing can take some time since every transaction goes through several stages. First, it is being pro...
Votes: 445
Comments: 0

Cannot Purchase. Troubleshoot for Android Devices

Clear the Google Play cache: Open Settings app on your device Tap Apps Select Google Play Tap Clear cache If this d...
Votes: 91
Comments: 0

Cannot Purchase. Troubleshoot for IOS Devices

1. Check the In-App purchases settings: Go to the device's Settings app > General > Restrictions Switch In-App purc...
Votes: 19
Comments: 0

Payment Methods

For information on how to add, remove, or edit your payment method, please check the articles below. Google Play App...
Votes: 94
Comments: 0

Where to find purchase history?

For Android devices:1. Open the Google Play Store app 2. Tap Menu > Account3. Tap Purchase historyFor IOS devices:1. ...
Votes: 70
Comments: 0

How to change the currency?

Please check the articles below to find out more on how to change your currency: Google Play App Store
Votes: 93
Comments: 0