Here is a list of current issues in the game that the developers are already working on. The mentioned problems are our primary focus since your comfort in the game is our top priority.
Issue with Friends List
Friends List may jump to the top after scrolling.
Blueprints icon
The Blueprint icon may be located separately from Credits and A-Coins in the resource panel of the Mech and Weapon details window.
Removing a player from a Clan may be incorrectly logged in the Clan Chat
When Clan Leader removes a Clan member, the wrong nickname may be shown in the pop-up while the correct member is removed. It is a visual bug.
Playoff rating issue
Points gathered during a Playoff Event may not reflect the correct position on the Leaderboard. This is just a visual bug.
Your actual position remains correct with regard to the number of Points you have earned.
Black Elements in the Hangar background
The Hangar background might contain black texture elements after playing 5x5 Deathmatch on the "Crimson Works" map.
FFA spawn issue
Sometimes Mechs might be spawned on top of other players.
Blueprints Count
Blueprints counter does not contain values equal to and over ten thousand units.
Remove players from a Clan
Notification about the removal of a player from the Clan contains the wrong nickname.
Crimson Works map
There is a possibility of getting stuck in some specific places on the map.
Panther Ability visual issue
When using the Stasis Barrier Ability, you may see incorrect visual effects applied to the barrier.
Exit Gesture Issue
Impossible to leave the game with the button or "back" icon on Android devices.
Zephyr issue
Shock Pulse ability with installed Shock Pulse Radius Implant doesn't reach other Zephyrs on 45 m.
For your convenience, the most common errors and their solutions are listed here.
No video from advertiser
If you receive such a pop-up, be sure that the option is not broken, and you will be able to watch more videos after a short period of time.
Unable to add friends; however, the displayed number is less than 100
Please contact the Support Team in this case. We'll be happy to help you solve the issue once we get your request.
Finish Your Purchases error message
When trying to initiate a purchase in the Store, you receive a notification asking you to finalize your previous purchases.
Please contact us in this case. Make sure to mention your game ID in your message and add a screenshot of the purchase confirmation you received via email after you created your purchase.
Store error (1105). Billing failed
Please make sure that your Google Play Store is updated.
Here's a helpful article: https://support.google.com/googleplay/answer/113412?hl=en
If the problem persists, we will need additional information from you. So be sure to contact us with all the details concerning your issue.
You will also find helpful information that clarifies the unobvious situations you will encounter in Mech Arena.
I didn't get the reward for the Event or Achievement
The most common problem here is visual. Rewards may have been added before the animation started, or in some cases without it.
Please check your balance once again. If it remains unchanged, please contact us and let us know when the problem occurred. We'll help you figure it out!
Only one copy of the Weapon is available to equip
It's not a bug! All Heavy Weapons (10-16 Energy Cost) are available in a single copy.
However, you can increase Equip Limit of such Weapons after their maximum Rank upgrade.
Rank vs. Level of the Mech, Weapon, or Pilot
To upgrade 1 Rank of any Mech, Weapon, or Pilot, you must upgrade the Level of the corresponding item 7 times.
Any additional information from you regarding known or unknown issues that might significantly improve the game would always be helpful to us.